Conversant Infotech ("Conversant", "we", "us" or "our") designs, builds and supports custom web applications, mobile apps, portals, integrations and AI and automation solutions, including AI voice agents and messaging automation. We are based in Ahmedabad, Gujarat, India.
This Privacy Policy explains what personal data we collect, how we use it, who we share it with and the choices you have. It applies to our website, our communications with you, and the services we provide to our clients. We process personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them, and other laws that apply to us.
1. Who this policy covers
This policy applies to three groups of people:
- Website visitors who browse our site or contact us through it.
- Clients and prospective clients, including the people who work for them and communicate with us.
- End users of solutions we build or operate for clients, such as people who call a client's AI voice agent, message a client on WhatsApp or use an application we developed.
For the third group, our client is usually the party that decides why and how personal data is used (the "data fiduciary" or "controller"), and we process that data on the client's behalf and under the client's instructions (as a "data processor"). In those cases the client's own privacy notice also applies, and requests about that data are best directed to the client.
2. Information we collect
Information you give us
- Contact details such as your name, email address, phone number, company name and job title when you email us, book a call or fill in a form.
- The content of your messages, project requirements and any files you share with us.
- Billing and business details needed to prepare proposals, contracts and invoices.
Information collected automatically
- Technical data such as IP address, browser type, device information, pages visited and the date and time of your visit.
- Information from cookies and similar technologies, described in Section 7.
Information we process for clients
When we deliver a project or operate a solution for a client, we may process personal data that the client or its customers provide, depending on the solution. This can include:
- Customer and lead records held in the client's CRM, databases or business systems.
- Call audio, recordings, transcripts and call details handled by AI voice agents.
- Messages, contacts and chat history exchanged through channels such as WhatsApp, email or web chat.
- Account, usage and transaction data from applications we build or maintain.
We only process this data to deliver the services the client has asked for.
3. How we use information
- To respond to enquiries, schedule calls and prepare proposals.
- To design, build, test, deploy, host, monitor and support the solutions our clients engage us for.
- To operate AI and automation services on a client's behalf, such as answering calls, sending and receiving messages, qualifying leads, booking appointments and updating business systems.
- To manage contracts, invoicing and our business relationship.
- To keep our website and systems secure, prevent misuse and fix problems.
- To meet legal, tax and regulatory obligations.
We process personal data on the basis of your consent, to perform a contract with you or our client, for legitimate uses permitted by law, or to comply with legal obligations. We do not sell personal data, and we do not use client data or end-user data to train our own or third-party AI models.
4. WhatsApp and Meta platform data
Some of our solutions connect a client's WhatsApp Business account to the WhatsApp Business Platform (Cloud API) provided by Meta. When a client authorises us to do this, we may access the client's WhatsApp Business account details, phone number information, message templates, messages, contacts and, where the client chooses to share it, chat history.
We use this data only to provide the messaging and automation features the client has requested, such as sending and receiving messages, syncing conversations with the client's systems and operating automated replies. We do not sell this data or use it for advertising. A client can disconnect our access at any time from the WhatsApp Business app or Meta Business Suite, and we will delete or return the related data as described in Section 8. Use of WhatsApp is also governed by Meta's own terms and privacy policy.
5. How we share information
We share personal data only when needed to run our business and deliver our services:
- Service providers who host, store or process data for us, such as cloud hosting, email, scheduling, telephony, messaging platforms and AI model providers. They may use the data only to provide their services to us.
- Our clients, when we process data on their behalf.
- Affiliated businesses under common ownership that help deliver our services, under the same protections described in this policy.
- Authorities and advisers, when required by law or to protect our rights, our users or the public.
- A buyer or successor, if our business is reorganised, merged or sold.
6. International transfers
We are based in India and serve clients in India and other countries, including the United States. Some of our service providers store or process data outside India. When data is transferred across borders, we take reasonable steps to make sure it stays protected, and we only transfer it to countries permitted under applicable law.
7. Cookies
Our website may use essential cookies to make the site work and analytics cookies to understand how visitors use it. You can block or delete cookies through your browser settings. Blocking some cookies may affect how the site works.
8. Data retention
We keep personal data only as long as needed for the purposes described here. Enquiry and business records are kept for the duration of our relationship and as required for legal, tax and accounting purposes. Data we process for clients is kept according to the client's instructions and our contract, and is deleted or returned when the engagement ends or when the client asks, unless the law requires us to keep it.
9. Security
We use reasonable technical and organisational measures to protect personal data, including encryption in transit, access controls based on least privilege, secure credential management, and regular review of our systems and providers. No method of transmission or storage is completely secure, but we work to protect your data and will notify affected parties and authorities of a personal data breach where the law requires.
10. Your rights
Subject to applicable law, you may:
- Ask for a summary of the personal data we hold about you and how we use it.
- Ask us to correct, complete, update or delete your personal data.
- Withdraw consent you have given, without affecting processing already carried out.
- Nominate another person to exercise your rights in case of death or incapacity.
- Raise a grievance with us, and if it is not resolved, with the Data Protection Board of India.
To exercise these rights, email us at the address below. If your request concerns data we process for one of our clients, we will forward it to the client or help them respond.
11. Children
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, please contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed. If the changes are significant, we will take reasonable steps to let you know.
13. Contact and grievance officer
For any questions, requests or complaints about this policy or your personal data, contact:
Saumil Shah, Grievance Officer
Conversant Infotech, Ahmedabad, Gujarat, India
We aim to acknowledge requests within 72 hours and resolve them within 30 days.